In the retail industry, timing is everything. From advertising seasonal promotions to assisting customers with their shopping needs, being there for your shoppers and serving them before they realize they need help is important.
Today's customers don't just buy products in-store; they also use mobile and online shopping, sometimes within the physical store itself
By investing in OBOX's solutions, your organization can become as tech-savvy as your consumers. OBOX helps retailers understand the "voice of the customer," then manage outsourced solutions designed to deliver measureable results including maximizing the customer relationship.
Our current clients, including leading retail companies, benefit from our integrated BPO model, which seamlessly merges front and back office business functions.
Our unique approach has allowed us to manage our customers' needs end-to-end
Which ultimately improve their bottom line and reduce costs.
Satisfactory management of processes such as:
These Processes are critical to customer satisfaction and ultimately to the success of retail organizations. OBOX offers services that help you to meet these demands and expectations.
The services provided by OBOX enable retailers to innovate in a cost effective manner while ensuring greater customer satisfaction. Retail clients can then focus more attention on emerging trends, product development and marketing efforts.
We give them competitive advantages in their businesses through excellence in technology, process improvement, industry insights and outsourcing modules.
Our customized solutions cover every aspect of retail:
By leveraging our strong domain expertise, technology capabilities, process improvement knowledge and infrastructure experience, we help global retail firms address today's challenges and ensure process efficiencies across the full spectrum of the retail value chain.